If you have any questions, please contact us using the information below or in our chat function on this page.
+45 72 22 02 31
customerservice@costercopenhagen.com
Mon - Thurs 09.00 - 16.00
Friday 09.00 -15.30
Closet between 12.00 - 12.30
Shipping terms
We use insured parcel service and you receive a track & trace no. when we ship the order.
EU:
We ship all parcels with UPS.
UPS Standard Accesspoint - 2-5 business days = Free delivery
UPS standard home delivery - 3-5 business days = 5€
UPS express home delivery - 1-2 business days = 14€
ONLY SWEDEN:
Post Nord Accesspoint - 2-3 business days = Free delivery
Outside EU (rest of the world):
We ship all parcels with GLS or DHL.
DHL Express ODD - 3-4 days = 30€
Standard Shipping - 6-8 days = 15€
UK:
DHL express ODD - 1-2 business days = minimum 28€
DHL express ODD - 3-5 business days = minimum 15€
We do NOT offer shipping to USA, Canada, Australia and New Zealand.
We apologize for the inconvenience.
NOTE: We reserve the right to cancel an order if shipping costs to remote areas exceed a certain amount.
RETURN
We offer a 14-day return from when you have received the item.
Goods must always be returned in their original condition, i.e. with tag, price tags, etc. intact.
FYI we do not exchange. Please send your goods back to us, and then place a new order.
Please note that it may take 14 days to process your return from the time we receive the package.
You can send your goods back here.
We would like to draw your attention to the fact that you must bear the costs for the return yourself, but you have the option of buying a return label for 20€. via our return portal. Via the above link.
The item must be sent to our warehouse:
Coster Copenhagen
c/o Textile Logistics Denmark ApS
Hi Park 441 C
7400 Herning
Att. Returns/ Coster Copenhagen