Repair and Reward
We design our products to be built to last, made with durability and quality in mind. It’s important to handle your Coster Copenhagen styles with care, especially as we use responsible materials, delicate and refined for each product. Continuous use and wash, may result in a broken strap, small holes, loose buttons, etc. Rather than discarding your style or replacing it with something new, we encourage you to repair it to extend it´s lifespan !
Repair instead of replace.
REPAIR
We design our products to be loved and used for the long term, well beyond the 2-year product warranty.
We believe in creating quality products, and that commitment comes with a solid repair-guarantee. If your purchase requires some repair-love, you’re as a Coster Copenhagen customer, welcome to contact us at any time.
We aim to minimize our environmental impact as much as possible – that’s why we encourage you to fix it yourself or visit your local tailor. Minor issues can easily be handled at home, while a skilled tailor can assist with more complex cases.
We want to reward you for extending the lifespan of your Coster Copenhagen purchase, rather than discarding it !
REWARD
We would like to thank you for maintaining and extending, the life of your Coster Copenhagen purchase. The reward is a voucher, that you can use the next time
you buy a new product from us. When you need to repair your purchase, we’ll give you back double the value of what you’ve spent on repairs. Be sure to follow the guidelines below to receive your voucher.
Whenever you're ready to add a new unique style to your wardrobe, use your voucher !
PRODUCT-REPAIR AND REWARD
If you decide to repair your item yourself or have it repaired by your local tailor, please attach a picture of the problem and the receipt in an email to our customer service
customerservice@costercopenhagen.com
Didn't find your specific problem? Don't worry, just send a picture of the problem and our customer service will give you the estimated cost and reward.
We would love to help you.