www.costercopenhagen.com is owned and operated by Coster Copenhagen A/S.
VAT no. 33 35 53 15 (hereinafter "Coster Copenhagen or www.costercopenhagen.com”)
COSTER COPENHAGEN (main office)
These terms and conditions apply to purchase of goods on www.costercopenhagen.com for delivery in Denmark and worldwide.
Ordering and payment
www.costercopenhagen.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.
To shop at www.costercopenhagen.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will first be calculated immediately before you are ready to pay.
When you are ready to order, click on "Go to check out" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and Pay".
The purchase amount will be raised from your account when the product(s) is shipped.
At www.costercopenhagen.com you can pay with the following creditcards:
We pay the creditcard fee on all online orders.
Acknowledgement of receipt of order and order confirmation
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, there is first entered into a binding purchase agreement, when you have received an order confirmation from us.
We ship all parcels with GLS. We use insured parcel service and you receive a track & trace no. when we ship the order.
Delivery time is typically 1-2 business days and cost 39 DKK.
Free delivery on all orders over 499 DKK.
Free returns in Denmark. No return labels will be applied to orders, during sale campaigns.
Delivery time is typically 2-5 business days and costs 12-16 EUR with standard delivery time.
Free delivery on all orders over 100 EUR.
Outside Europe (rest of world):
Delivery time is typically 3-6 business days and costs 25 EUR.
Free delivery on all orders over 200 EUR.
Australia and New Zealand:
We are NOT shipping to Australia and New Zealand.
We apologize for the inconvenience.
NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.
Non EU customers
All prices are including Danish VAT. If you are a customer outside the EU you are not subjected to Danish VAT. The VAT (20%) will automatically be deducted when you choose your country at the checkout.
Please note that local charges (customs duty, sales tax etc.) may be added to your order depending on region and local custom duties. The charges are at the customer’s own expense.
14 days return right
When you shop online at www.costercopenhagen.com you have 14 days to cancel. The returning right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
If you want to return to other products, then type it on the delivery note, that is with your package.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate.
If you regret your purchase, the goods must be returned to:
Coster Copenhagen A/S
Att. Returns/ Coster Copenhagen
In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number. You must pay the costs of returning the goods when you regret.
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
We do not accept packages sent COD (cash on delivery)
Documentation of your purchase and return form.
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
Return right on used items
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.
Complaints - If there is something wrong with the product
Your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.
In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will allways suggest to contact us and solve any complaints but in case there is an dispute we cant solve. We refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complaint by contacting us via email: firstname.lastname@example.org. Depending on the specific situation, you will receive further instructions.
The product must be sent to:
Coster Copenhagen A/S
Att. Returns/ Coster Copenhagen
When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes processing time for complaint.
By justified complaint we will refund reasonable freight costs
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.
In order to shop at www.costercopenhagen.com you must state at least:
Telephone / mobile number
The above data is stored with information about the items you bought, for 5 years from the end of the financial year to which the information relates, see. Bookkeeping Act § 10, after which the data are deleted. Did you set up a login to be able to make self-service with us, your personal information and order information not be deleted unless you ask us to do so.
For more about your privacy, we refer to our personal data policy.
Governing Law and Jurisdiction Purchase of goods on www.costercopenhagen.com is subject to Danish law. Any dispute settled by the Danish courts.